How to Cancel and Close your UKFast Account¶

Overview¶

This article will help you understand how to cancel your UKFast products and services, and delete your personal information from UKFast systems.

Prerequisites¶

Before closing your UKFast account, there are a few things to consider.

• Are you the primary contact on the account? Only the primary contact can close an account.

• Do you have a existing contract with UKFast? If so there may be restrictions on your ability to cancel products and services within an existing term.

• Do you have any products/services not in contract that can be removed?

  • Deleting eCloud Public v1 VMs

  • Deleting eCloud VPC instances

  • Deleting an eCloud VPC

• Do you have any outstanding bills? You can check this within the Billing section of MyUKFast.

• Have you backed up any existing data you may have on your servers?

  • How to backup your MySQL databases

  • How to transfer files to and from a server

Closing your account¶

In order to begin the process of cancellation or account closure, you will need to contact your Account Manager.

Contacting your Account Manager is very simple and they are available via telephone or email.

• You can find all of their contact details on the My Account Manager page in MyUKFast.

• When logged into MyUKFast, click My Account > My Account Manager.

• Additionally, you can send a message directly to your Account Manager to request a call back at a specific date and time, as below.